OEA VoxElite

Terms of Service

Last updated: April 1, 2026

1. Acceptance of Terms

By accessing or using OEA VoxElite ("Service"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service. These terms apply to all users, including clients and administrators.

2. Service Description

OEA VoxElite is an AI-powered voice agent platform that enables users to create, deploy, and manage automated phone call agents. The Service integrates with third-party providers including Vapi.ai, Twilio, ElevenLabs, and OpenAI.

3. Payment Terms

OEA VoxElite currently accepts payment via Zelle only. A one-time setup fee of $1,250 applies to the first year of service. Monthly service fees vary by plan. Payments are non-refundable once service has been activated. Accounts with outstanding payments may be suspended.

4. Acceptable Use

You agree not to use the Service for: spam, robocalling in violation of TCPA or applicable laws, harassment, fraud, or any unlawful purpose. You are solely responsible for ensuring your use of AI calling agents complies with all federal, state, and local laws including the Telephone Consumer Protection Act (TCPA).

5. Call Recording Compliance

You are responsible for obtaining all necessary consents for call recording in your jurisdiction. OEA VoxElite is not liable for your failure to comply with applicable recording consent laws.

6. Service Availability

We strive for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (Vapi, Twilio, ElevenLabs), or force majeure events may cause temporary unavailability. We will provide advance notice of scheduled maintenance when possible.

7. Limitation of Liability

OEA VoxElite and Operational Excellence Advisors shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

8. Termination

Either party may terminate service with 30 days written notice. We reserve the right to suspend or terminate accounts immediately for violations of these Terms or applicable law.

9. Contact

For questions about these Terms, contact us at: [email protected]